FAQ
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Where do you source the ingredients used in your coconut water kefir?
We source our organic young green coconut water from the Philippines and work with approved importers who employ sustainable practices. We source our natural flavours here in New Zealand. Our packaging, including our boxes, bottles, labels and lids, are all sourced from New Zealand businesses.
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Where do you source the ingredients used in your kombucha?
We source our organic green tea from China; we work directly with the grower to ensure that they employ sustainable practices in their facilities. Our organic golden sugar is grown in Brazil and sourced through a well known organic supplier in New Zealand. We source all our fruits and juices used for flavourings from New Zealand businesses. Our packaging, including our boxes, bottles, labels and lids, are all sourced from New Zealand businesses.
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Where do you manufacture your product?
We proudly manufacture our kombucha and kefir in a purpose built facility in Silverdale on the North Shore of Auckland, New Zealand.
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What is the best way to take kefir?
Kefir is best absorbed when taken on an empty stomach first thing in the morning. That said, it works any time of day and mixes beautifully into smoothies, dips, desserts and more. Check out our recipes page for ideas.
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What is the recommended serving size of your coconut water kefir?
Adults with a typical gut should start on 25ml a day, building slowly to 50ml. You can add 5ml every 3-5 days, depending on how you are feeling, until you reach your desired dose. If you have issues when you increase the amount of kefir you are consuming, go back to your previous serving. It takes time for your body to repair and it’s not a race. Children, aged 12 months plus, can start on 5ml building to 30ml by 3 years old.
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What are the white floaties in my kefir?
The white floaties, which can appear in some bottles are part of the kefir's natural fermentation process. These are good for you and you don't need to strain them from your drink. The more the merrier!
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Should I mix my kefir before drinking it?
Yes, gently wiggle the bottle upside down before opening it, as all the good bacteria settle at the bottom of the bottle. Do not shake the bottle. Open your bottle gently, as it is naturally fermented and fizzy.
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Should I mix my kombucha before drinking it?
No, you do not need to mix your kombucha prior to consumption.
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My kefir or kombucha is not fizzy. Is it safe to drink?
Absolutely. The fizz is a by-product of the fermentation process but is not necessary for the healthy benefits. You may find the drink gets fizzier the closer the kefir or kombucha gets to its best before date, as it has had more time to ferment. Some of our customers prefer it to be fizzy, while others prefer no fizz. If you would like to increase the fizz, you can try leaving it out on the bench for the day to speed up the fermentation process. If you would like to get rid of the fizz, you can release the cap often until the fizz diminishes.
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I'm on antibiotics. Should I still take kefir or kombucha?
Yes, take it two hours after your antibiotics, so that the medications don't kill the probiotics in the kefir or kombucha drink.
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Does kefir replace a probiotic?
Yes, it can. Our coconut water kefir contains 25 billion live probiotic cultures in every 50ml shot. There are 8 different probiotic strains (the good bacteria), plus a natural prebiotic (food for the good bacteria) in our kefir water. Many probiotic capsules only contain one or two strains of probiotic and not as many cultures, so you can use our coconut water kefir shots as a replacement for your regular probiotic capsule. The beauty of doing this, is that you can moderate the dosage depending the needs of the person.
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Does kombucha replace a probiotic?
The best way to get probiotics is through fermented foods and drinks. Our Kc Kombucha is naturally fermented and contains probiotics. The probiotics in kombucha will be different from the probiotics that you find in fermented vegetables like sauerkraut, or other drinks like kefir water. Therefore, it is recommended to eat and drink a variety of fermented foods in your diet, and if you do this, then you should not need a probiotic supplement. However, sometimes, you may need other specific strains which you are not getting through eating a variety of fermented food and drinks. Each person is unique, so it is different for everyone.
