Terms and Conditions

PRICING

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax (GST) unless stated otherwise, but are exclusive of delivery charges. 

All delivery charges are added at checkout.  It is your responsibility to ensure that your delivery information is correct, to ensure you are charged correctly. 

All prices are correct at time of publication.  We reserve the right to change prices at any time.

Payment Options

We accept Visa and Mastercard.

DELIVERY

We aim to get your order out to you as fast as possible.  We always do our best to process your order on the same day it is received.  There may be delays due to courier collection times, public holidays or weekends. 

As our Kombucha and Kefir drinks are a live product that require refrigeration to preserve the delicious flavours, we will sometimes hold orders, to ensure that your order is not sitting in a courier depot over the weekend.  If this is the case with your order, we will email you to let you know when it will be sent.

We normally send North Island orders Monday, Tuesday and Wednesday.  South Island orders are normally sent Monday and Tuesday only.  We do not ship outside New Zealand.  We only deliver to New Zealand street addresses, no PO Box deliveries. 

Free delivery applies to all purchases made over a certain threshold (which is stated on our shopping pages) however, there is a rural delivery surcharge.  The cost of delivery is stated on our website, when you place an order, and will be clearly listed on your emailed order.  Click and Collect is available free of charge for all purchases.

It is your responsibility to choose the correct shipping option, when placing an order.  If the shipping information provided is incorrect, we will contact you via email to clarify and if required, organise payment for the balance that is required, prior to shipping your order to you.

Delivery Times

North Island – expected delivery is 1-2 business days

South Island – expected delivery is 1-2 business days

Rural Delivery – please add an extra 1-2 days to the above times

RETURNS & REFUNDS

We love our drinks and hope you do too.  In the unlikely event, that you are unhappy with your purchase for any reason, please get in touch with us via email hello@dannicdrinks.co.nz.

Our standard returns policy is 14 days.  If 14 days have passed since you made your purchase with us, then we are unfortunately unable to offer you a refund or exchange.

If your purchase was within 14 days, and you are unhappy with your purchase, please get in touch with us, by email, stating what the issue is and we may arrange a refund or a replacement.  As our drinks are perishable, your kombucha and/or kefir must have been stored in a refrigerator, for the duration of the time in your possession, to be eligible for a refund.

We may require proof of purchase, to assist us with the refund process.  We may require you to return the drinks to us, at your expense or ours, to allow us to do further testing on the product.

If approved for a refund, your refund may be processed to a bank account of your choice, or returned to the credit card used at the time of purchase.  Refunds will be communicated via email, and will be processed within 5 working days.

Please note that we do not have to provide a refund if you have simply changed your mind about a purchase, so please choose carefully.  If the goods are faulty, then we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Sale items are not refundable.

GIFT CARDS

All Dannic Drinks Gift Cards are electronic.  You will receive an email containing your voucher number, voucher value, issue date and expiry date.

The emailed Gift Card may be redeemed for purchases online at https://www.dannicdrinks.co.nz.

Dannic Drinks Gift Cards are not redeemable for cash or refundable.

Gift cards can only be used once, by one person and cannot be redeemed for Subscription Orders.  No change will be given.

Gift cards will not be replaced if lost, stolen or destroyed.

If your order exceeds the amount of your Gift Card, you must pay for the balance with a credit card.

Dannic Drinks Gift Cards expire 3 years from purchase date.